Account Manager – Spa & Hotel (West)

• Identify, target, and secure new accounts within the spa, spa retail, and wellness verticals—focusing on high-end hotels, day spas, wellness retreats, and premium concept retailers.
• Drive the full sales cycle from prospecting and outreach to pitching, onboarding, and relationship development.
• Deliver compelling presentations that highlight Bathorium’s product differentiation and premium brand experience.
• Build and manage a healthy sales pipeline that balances near-term wins with high-value, strategic partnerships.
• Develop and execute tailored launch strategies for new accounts, including 30-60-90 day touch points, staff training schedules, and success planning.

• Develop and implement a territory-specific growth strategy that aligns with Bathorium’s broader business objectives.
• Monitor industry trends, competitor movements, and evolving consumer behaviours to keep the brand’s positioning relevant and aspirational.
• Collaborate with Marketing and Product teams, providing sales insights that shape campaign strategies, product innovations, and partner-facing materials.
• Contribute to the creation of a scalable sales playbook tailored to growth in the spa and wellness channel.
• Proactively reduce churn, identify upsell opportunities, and analyze account performance to drive new program adoption and long-term partner success.

• Represent Bathorium at industry trade shows, regional events, and partner activations, showcasing our products and forging meaningful connections.
• Cultivate trusted relationships with spa directors, retail buyers, and wellness decision-makers, delivering an exceptional first impression and ongoing engagement.
• Lead education and training to ensure new partners are set up for long-term success and equipped to drive retail sell-through.
• Act as the primary point of contact for all assigned accounts, ensuring an exceptional partner experience.
• Drive repeat orders, grow revenue within existing accounts, and proactively identify upselling and cross-selling opportunities.
• Provide ongoing education and product training to partners to drive retail sell-through and treatment success.
• Collaborate with partners on marketing activations, event participation, and in-store promotions to maximize brand impact.

• Mentor and support new sales, business development, and account management team members as the team scales.
• Partner cross-functionally with Marketing and Operations to drive partner success, ensure sales consistency, and deliver on revenue goals.
• Contribute to brand activations and events, including content creation and on-the-ground execution.
• Provide weekly reporting on pipeline growth, close rates, lead sources, and revenue performance to maintain transparency on targets and forecasts.

• 5–7+ years of progressive experience in sales, with a strong focus on new business development in spa, beauty, wellness, or premium lifestyle brands.
• Proven track record of exceeding sales targets, closing high-value accounts, and expanding brand visibility in competitive markets.
• Deep understanding of spa and wellness operations, with the ability to position Bathorium as a treatment-enhancing, retail-driving partner.
• Natural relationship-builder with strong storytelling, presentation, and negotiation skills.
• Self-motivated, entrepreneurial spirit—thrives in a fast-paced, evolving environment and takes ownership of results.
• Data-savvy: you’re fluent in CRM tools and use data to drive decisions, optimize outreach, and report on performance.
• Passion for clean, luxurious self-care and a genuine belief in the power of bathing rituals.

• Comprehensive benefit plan.
• RRSP matching.
• Work from home benefit.
• Annual company/performance bonus.
• Product discounts.
• Employee wellness program.