Careers

We are a Canadian company on a Global mission to Bring Back the Bath. We are bath-passionate and our ethos generally involves wine, brunches and unnecessary green juice cleanses. We are looking for energetic new team members to join us in our quest and along the way- have a little fun too. 

 

*closed* Position: Operations & Logistics Coordinator 

Location: Remote (Canada / USA) 

Hours: Full Time 

Start Date: April 2024

We’re hiring! We’re looking for a full-time operations and logistic coordinator to help get our product from our production facilities to our warehouses and then out to all of our customers around the world! Your role will be facilitating this movement seamlessly while always exploring more efficient processes to get the job done. 

This is a full-time position with a flexible start date. Start dates can be flexible depending on the candidate.

PRIMARY RESPONSIBILITIES

  • Processing purchase orders from our clients into our Shopify and order systems 
  • Coordinating with sales team to ensure delivery of purchase orders 
  • Sending invoices when orders have been processed 
  • Ensuring D2C orders are sent out within our agreed upon Service Level Agreement 
  • Cross border paperwork creation and organization 
  • Accurate fulfillment timelines are being met and identifying problems that are preventing orders from being shipped 
  • Work with our operations director for new product listings being created and sync'd with inventory control systems 
  • Light customer service when pertaining to shipping and logistic issues 
  • Booking freight for pallet service with our providers. Ensuring the best service at the best price is being selected 
  • Creating paperwork needed for palletized shipments

REQUIREMENTS

  • 2+ years experience in an operations or logistic role 
  • Experience with major e-commerce platforms, such as Shopify would be an asset.
  • EDI experience an asset 
  • Exceptional verbal and written communication skills in English; fluency in French is considered an asset.
  • Canva proficient 
  • Proficiency with Google, Klaviyo and Microsoft office suite.
  • Flexibility to travel (work + fun retreats! sh!) 

YOU ARE A GOOD FIT IF YOU

  • Are passionate about Bathorium and eager to share that passion with others.
  • Have a strong understanding and knowledge of skincare, beauty, and wellness.
  • Have a positive mindset, enjoy working with others, and exhibit strong emotional intelligence.
  • Have exceptional listening, verbal, and written communication skills.
  • Are a fast learner.
  • Are resourceful with a strong can-do attitude. You thrive in a fast paced environment, and are excited to chip in and wear multiple hats.
  • Possess strong organizational skills in order to keep up with various customer needs and conduct follow-ups in a timely manner
  • You are an independent worker who can self-manage tight deadlines and implement feedback promptly.
  • Excel at creating new processes that streamline tasks and embrace automation whenever possible.

We strongly encourage applications from visible minorities, individuals with disabilities, and members of the LGBTQ+ community. Bathorium actively encourages applicants to self-identify.

_____________________________________________________________________ 

Position: North America Sales Manager, Retail Division 

Location: Remote (Canada / USA) 

Hours: Full Time 

Start Date: February 2024- April 2024

We’re hiring! We’re looking for a full-time Sales Manager to run and oversee the retail accounts within Bathorium’s portfolio. Bathorium is currently sold in B2B in spa and hotel, retail and premium grocer. This position is responsible for our retail accounts such as The Detox Market, Holt Renfrew, C.O Bigelow, The Bay and hundreds more. Your job will be to ensure our existing accounts are well taken care of as well as seek new opportunities for partners that haven't yet carried Bathorium! Spreading the world of Clean Beauty Bathing across North America.  

This is a full-time position with a flexible start date. Start dates can be flexible depending on the candidate.

PRIMARY RESPONSIBILITIES

  • Operates and improves the inside sales process with new accounts and applications. 
  • Targets, and provides extraordinary service to retail partners
  • Work collaboratively with the growth marketing team to optimize the customer journey. 
  • Creating a seamless ordering, fulfillment communications and post buyer experience for our retail buyers. 
  • Educate and sell on new product launches and communicate out of stocks, discontinuations and more. 
  • Partner with all other Bathorium teams to ensure the highest accuracy, quality, and punctuality in all sales deliverables, including but not limited to orders, systems, shipping, and process improvements
  • Delivering a monthly newsletter to all account buyers and retail associates within your portfolio. 
  • Provide the first level of leadership and support for all questions or concerns
  • Assist in creating and implementing sales contests and assist with annual forecasting
  • Seek, plan and execute tradeshows within North America to attract new buyers to Bathorium. 
  • Assist with workload overflow when the Inside Sales Team experiences a higher-than-expected volume. 
  • Assist in developing training plans and materials, policies, and procedures
  • Provide ongoing coaching and feedback to the team on all aspects of the role
  • Perform monthly Quality Assurance Call Reviews and provide feedback to senior leadership 
  • Display audit QA- ensure retailers are displaying Bathorium accurately and to standard. 
  • Prepare weekly sales meeting topics and participate in weekly sales meetings 
REQUIREMENTS
  • 3+ years experience in a senior sales role or other similar position.
  • Experience with major e-commerce platforms, such as Shopify would be an asset.
  • EDI experience an asset 
  • While previous experience in the skincare and beauty industry is preferred, it is not mandatory.
  • Exceptional verbal and written communication skills in English; fluency in French is considered an asset.
  • Canva proficient 
  • Proficiency with Google, Klaviyo and Microsoft office suite.
  • Flexibility to travel (work + fun retreats! sh!) 

YOU ARE A GOOD FIT IF YOU

  • Are passionate about Bathorium and eager to share that passion with others.
  • Have a strong understanding and knowledge of skincare, beauty, and wellness.
  • Have a positive mindset, enjoy working with others, and exhibit strong emotional intelligence.
  • Have exceptional listening, verbal, and written communication skills.
  • Are a fast learner.
  • Are resourceful with a strong can-do attitude. You thrive in a fast paced environment, and are excited to chip in and wear multiple hats.
  • Possess strong organizational skills in order to keep up with various customer needs and conduct follow-ups in a timely manner
  • You are an independent worker who can self-manage tight deadlines and implement feedback promptly.
  • Excel at creating new processes that streamline tasks and embrace automation whenever possible.

We strongly encourage applications from visible minorities, individuals with disabilities, and members of the LGBTQ+ community. Bathorium actively encourages applicants to self-identify.

_____________________________________________________________________

*closed* Position: Digital Marketing Manager

Location: Remote (Canada / USA) 

Hours: Full Time 

Start Date: December 2023- January 2024

We’re hiring! We’re looking for a full-time Digital Marketing Manager to lead our small (but mighty and growing!) marketing team to share the Bathorium bath experience to the world. Enhancing our buyer journeries, how new customers discover us and optimize the experience our customers have with the brand will be your focus! We are a local Canadian brand on a global mission to #bringbackthebath- your job is to get the message out there, to the right people. 

This is a full-time position with a flexible start date. Start dates can be flexible depending on the candidate.

PRIMARY RESPONSIBILITIES

  • Manage and create assets for all phases of the digital marketing department including marketing database, email, and digital advertising campaigns.
  • Working with senior marketing consultants on digital and print advertisement strategies
  • Communicate marketing launches, initiatives and IRL events with org and partners to ensure successful execution. 
  • Design and maintain social media platforms with marketing coordinating team.
  • Provide detailed reports on our marketing campaign’s overall performance.
  • Work with advertising and media experts to develop marketing outcomes (affiliates, partners, SME's, google ad experts etc) 
  • Recognize the newest trends and technologies affecting the industry- let's hop on them if they are a good fit. 
  • Assess important metrics that influence the website traffic, service quotas, and target audience.
  • Operate with the team to brainstorm new and innovative growth plans for increased sales within our D2C store. 
  • Oversee brand giveaways and partner alignments with executive team. 
  • Create digital assets in marketing including email, SMS, ecommerce improvements, print ads and adhoc requests.

REQUIREMENTS

  • 3+ years experience in a senior marketing role or other similar position.
  • Experience with major e-commerce platforms, such as Shopify would be an asset.
  • Experience in design software such as Canva is an asset. 
  • While previous experience in the skincare and beauty industry is preferred, it is not mandatory.
  • Exceptional verbal and written communication skills in English; fluency in French is considered an asset.
  • Experience in Google Ad manager, Facebook ads manager and Google Analytics 
  • Canva proficient 
  • Proficiency with Google, Klaviyo and Microsoft office suite.
  • Flexibility to travel (work + fun retreats! sh!) 

YOU ARE A GOOD FIT IF YOU

  • Are passionate about Bathorium and eager to share that passion with others.
  • Have a strong understanding and knowledge of skincare, beauty, and wellness.
  • Have a positive mindset, enjoy working with others, and exhibit strong emotional intelligence.
  • Have exceptional listening, verbal, and written communication skills.
  • Are a fast learner.
  • Are resourceful with a strong can-do attitude. You thrive in a fast paced environment, and are excited to chip in and wear multiple hats.
  • Possess strong organizational skills in order to keep up with various customer needs and conduct follow-ups in a timely manner
  • You are an independent worker who can self-manage tight deadlines and implement feedback promptly.
  • Excel at creating new processes that streamline tasks and embrace automation whenever possible.

We strongly encourage applications from visible minorities, individuals with disabilities, and members of the LGBTQ+ community. Bathorium actively encourages applicants to self-identify.

 


*closed* Position: Customer Service Lead 

Location: Remote (Canada / USA) 

Hours: Full Time 

Start Date: ASAP

We’re hiring! We’re looking for a full-time Customer Service Lead to join our growing team. Reporting to our founder, Greg Macdonald, you will be dedicated to delivering the best possible experience to our customers by assisting them in finding the ideal products for their ideal bath journey. We are seeking candidates who are deeply passionate about beauty and wellness, thrive in a fast-paced environment, and possess outstanding communication skills.

This is a full-time position with an immediate start date. Start dates can be flexible depending on the candidate.

PRIMARY RESPONSIBILITIES

  • Respond promptly to customer inquiries through the Zendesk helpdesk. This includes managing messages from various channels such as social media, phone, email, online chat, and text.
  • Cultivate a deep understanding of our brand, vision, and product range.
  • Provide customers with expert guidance on selecting Bathorium products, consistently exceeding their expectations for a positive customer experience.
  • Engage with customers in a positive, informative, knowledgeable, and timely manner.
  • Process returns, refunds, and exchanges while maintaining effective communication with our warehouse teams as necessary.
  • Track and compile data related to customer feedback, suggestions, reviews, common trends, complaints, refunds, exchanges, etc.
  • Create monthly KPI reports based on your findings, which will be presented to the co-founders and team.
  • Enhance and refine our website FAQ page based on common customer inquiries.
  • Organize and consolidate customer before-and-after photos, sharing them with the extended team as needed.
  • Assist the operations team in managing order statuses in Shopify, identifying orders that have been sitting for an extended period.
  • Update the store locator and other sections on the website, as required.
  • Perform other assigned tasks to contribute to providing our customers with the best possible experience.

 

REQUIREMENTS

  • 2+ years experience in a customer service representative role or other similar position.
  • Experience with major e-commerce platforms, including Shopify and Gorgias would be an asset.
  • While previous experience in the skincare and beauty industry is preferred, it is not mandatory.
  • Exceptional verbal and written communication skills in English; fluency in French is considered an asset.
  • Proficiency with Google and Microsoft office suite.

YOU ARE A GOOD FIT IF YOU

  • Are passionate about Bathorium and eager to share that passion with others.
  • Have a strong understanding and knowledge of skincare, beauty, and wellness.
  • Have a positive mindset, enjoy working with others, and exhibit strong emotional intelligence.
  • Have exceptional listening, verbal, and written communication skills.
  • Are a fast learner.
  • Are resourceful with a strong can-do attitude. You thrive in a fast paced environment, and are excited to chip in and wear multiple hats.
  • Possess strong organizational skills in order to keep up with various customer needs and conduct follow-ups in a timely manner
  • You are an independent worker who can self-manage tight deadlines and implement feedback promptly.
  • Excel at creating new processes that streamline tasks and embrace automation whenever possible.

We strongly encourage applications from visible minorities, individuals with disabilities, and members of the LGBTQ+ community. Bathorium actively encourages applicants to self-identify.

 


       

      Want to apply?

      Please email careers@bathorium.com with the following information and content:

      • Your Resume and brief cover letter detailing why you want to work for Bathorium and why you would be a good fit!
      • Please indicate which position you are applying for in the email subject line.